About the Company
We are seeking a highly motivated and organized individual to join our team as DIGITAL PLATFORM OPERATIONS ASSISTANT. The successful candidate will be responsible for managing the digital platform, handling user inquiries, process mapping, boards development, and overall platform management. The role requires excellent communication skills, attention to detail, and a strong understanding of project management processes. If you are passionate about optimizing workflows, enhancing user experiences, and driving organizational efficiency, we want to hear from you.
About the Role
ROLES & RESPONSIBILITIES
1. User Inquiries and Support.
- Respond promptly to user inquiries
- Provide technical assistance and support to users, troubleshooting issues and guiding them through problem resolution.
2. Process Mapping
- Collaborate with various departments to understand their workflow requirements.
- Map existing processes and identify areas for improvement and optimization.
- Develop and document new and improved processes using Monday.com tools.
3. Boards Development
- Design, develop, and maintain boards in Monday.com to support diverse business functions.
- Customize boards, create automation, and integrate third-party applications to enhance functionality.
- Ensure consistency and standardization across all boards and workflows.
4. Overall Management
- Monitor platform usage and user engagement, providing regular reports, issue escalation and insights to stakeholders.
- Stay updated with the latest features and updates in Monday.com and implement best practices.
- Train new users and teams on platform functionality and usage guidelines.
5. Collaboration and Communication
- Collaborate effectively with cross-functional teams to integrate Monday.com into various business processes.
- Act as a liaison between end-users and the platform vendor, ensuring seamless communication and issue resolution.
6. Other ADHOC duties assigned by HOD
Requirements
Requirements
Professional Certificate/ NiTec, Diploma, Advanced/ Higher/ Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Project or Engineering
Background in General Engineering, Civil and Electrical is a plus-factor
Experience in managing Monday.com platforms in a professional environment.
Strong understanding of project management concepts and methodologies.
Excellent problem-solving skills and attention to detail.
Exceptional communication and interpersonal skills.
Ability to work independently and in a team-oriented, collaborative environment.
Proficiency in creating process documentation and user guides.